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Fishing Net

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Questions & Answers Questions & Answers

Everything you want to know about us Everything you want to know about us

ORDER INFORMATION ORDER INFORMATION

Delivery charges for orders from the Online Shop? Delivery charges for orders from the Online Shop?

Delivery Map

Delivery Map

What are the payment channels? What are the payment channels?

  • - Bank transfer

  • Bank Details
    Bangkok Bank
    Captain Hook Smoke House
    Account No. 0308096684

  • - Paypal
  • - COD (only for inner Bangkok)

please send your pay slip to
info@chsmokehouse.com or
Line: @chshsales
  • - Bank transfer

  • Bank Details
    Bangkok Bank
    Captain Hook Smoke House
    Account No. 0308096684

  • - Paypal
  • - COD (only for inner Bangkok)

please send your pay slip to
info@chsmokehouse.com or
Line: @chshsales

How long will delivery take? How long will delivery take?

Bangkok: one-day delivery after payment received

Upcountry: order and pay before 11AM, Mon-Fri
you will receive your order the next day at your door step
(by InterExpress)


e.g Order Monday morning and pay before 11AM. You will receive your order on Tuesday.
e.g Order Monday and pay after 11AM you will receive your order on Wednesday.

Bangkok: one-day delivery after payment received

Upcountry: order and pay before 11AM, Mon-Fri
you will receive your order the next day at your door step
(by InterExpress)


e.g Order Monday morning and pay before 11AM. You will receive your order on Tuesday.
e.g Order Monday and pay after 11AM you will receive your order on Wednesday.

What exactly happens after I place my order? What exactly happens after I place my order?

Captain Hook's crew will select the best products out of our cold storage and deliver to you

If you order a fillet, we will weight it and calculate the price by grams. So it will take some time to process.

Captain Hook's crew will select the best products out of our cold storage and deliver to you

If you order a fillet, we will weight it and calculate the price by grams. So it will take some time to process.

PRODUCTS INFORMATION PRODUCTS INFORMATION

How to properly store it? How to properly store it?

- Keep it chilled in the refrigerator at 2 ํc - 4 ํc and consume within 4 weeks

- If frozen can keep in the freezer below 0 degree upto 2 years

- Defrost by leaving in the refrigerator over night or run a room temperature water over the pack for a few minutes (small packs) or 10 minutes (fillet)

- Keep it chilled in the refrigerator at 2 ํc - 4 ํc and consume within 4 weeks

- If frozen can keep in the freezer below 0 degree upto 2 years

- Defrost by leaving in the refrigerator over night or run a room temperature water over the pack for a few minutes (small packs) or 10 minutes (fillet)

Can I keep it after opend the pack? Can I keep it after opend the pack?

❌ Not reccomended but can, if properly sealed and consumed within 12hrs

For fillets we recommend you to portioned and seal and consume within 4 weeks

❌ Not reccomended but can, if properly sealed and consumed within 12hrs

For fillets we recommend you to portioned and seal and consume within 4 weeks

Can I warm it? Can I warm it?

Our hot smoked fish is already cooked you can just open the pack and eat

If you really want to eat it warm you can microwave it for 10 seconds. If longer than that could potentailly harden the fish and lose the taste.

Our hot smoked fish is already cooked you can just open the pack and eat

If you really want to eat it warm you can microwave it for 10 seconds. If longer than that could potentailly harden the fish and lose the taste.

How should I eat it? How should I eat it?

❄️ Cold Smoked

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❄️ Cold Smoked

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Will I receive the same product that I see in the picture? Will I receive the same product that I see in the picture?

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

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Will you restock items indicated as “out of stock?” Will you restock items indicated as “out of stock?”

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Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

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ORDERS AND RETURNS ORDERS AND RETURNS

Delivery charges for orders from the Online Shop? Delivery charges for orders from the Online Shop?

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Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

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How long will delivery take? How long will delivery take?

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Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

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What exactly happens after ordering? What exactly happens after ordering?

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Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.

Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.

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How long does the delivery take and how much does it cost? How long does the delivery take and how much does it cost?

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Which browser is best to use the site? Which browser is best to use the site?

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How do I subscribe to the newsletter? How do I subscribe to the newsletter?

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